What Makes MediGuide’s Second Opinion Experience Different
Year on year our net promoter scores, 99.60% in 2021, show that members are satisfied with their MediGuide medical second opinion (MSO) experience. Each case is assigned a compassionate and highly qualified case manager who guides the member every step of the way. Likewise, the MSO is provided in the member’s local language, translated by medically certified translators.
MSO Report format - ‘My MediGuide Casebook’
The member receives a digital MSO ‘My MediGuide Casebook’, but we can send it to them in hardcopy format as well. All relevant information is in one place, making it easy to exchange information with their local doctor, or with a different treating physician or hospital if travelling overseas for treatment. Additional information can be added as the member continues on their healthcare journey.
What the member’s MSO casebook includes
The casebook includes a detailed second opinion report, bios of the specialist MSO physician and world leading medical center, as well as all the member’s medical records collected in the initial stage of the MSO process. Receiving a medical diagnosis can be overwhelming and having to source and collect medical records can be taxing for the member, and costly. So, we collect all relevant medical records on their behalf at no cost to them.
The best possible MSO experience
In line with providing the highest quality MSO experience available, we’ve updated our casebook, giving it a more inviting overall appearance. This includes a new visual hierarchy, clearer differentiation of important headings, and details presented in a cleaner, easier to navigate manner. From initial intake through to the final stage of receiving and being guided through their digital ‘My MediGuide Casebook’, MediGuide ensures that the member feels supported throughout and that they have all the answers they need in a language they can understand.