More Member Satisfaction from MediGuide
MediGuide Newsletter – May 2017MediGuide’s goal is to bring our Members answers and peace of mind. It’s that simple. Ensuring our members have the right answers when they are faced with medical uncertainty is our job. It’s a responsibility we take very seriously, and we are relentless in our pursuit. Peace of mind for our members does not always mean a radical change in a diagnosis or treatment plan. Sometimes it’s the reassurance that they are in fact on the right track.
The following story is an example of the power of reassurance and the life changing impact we are making in our Member’s lives every day.
Last month one of our valued members presented to us with a recent history of heart palpitations, along with chest pain. This member is a young and very active man with a past medical history only significant for high cholesterol. The member first noted the palpitations and chest pain with exertion. As an avid tennis player, these new symptoms were not only interfering with his lifestyle but also very concerning to him.
Unfortunately, his symptoms continued, and even progressed, and the member started to worry something may be wrong. Fearing he may have had a heart attack, our member sought the attention of his local healthcare provider, where he underwent a series of comprehensive testing.
The result was a diagnosis of an 80% blockage of the left anterior descending coronary artery. The member was very upset and worried that this diagnosis would likely require risky and invasive interventions and was possibly life threatening. His local treating team offered him 3 options including; watchful wait, a nuclear stress test to more closely evaluate the blocked artery, or a cardiac catheterization with stent placement.
Our member felt overwhelmed with not only his new diagnosis but also the treatment options presented to him. When our member called, we reviewed all his medical information over the phone. Once we received a signed consent form, we collected all the member’s medical records. Our clinical team sent the information to Johns Hopkins Hospital.
The cardiac specialists at Johns Hopkins reviewed the medical records and had the following to report back to the member: they agreed with the treating team’s diagnosis as well as the treatment recommendations. They wrote that there was really no wrong choice for the member, but they suggested he start with the least invasive treatment and go from there.
The member was overjoyed that his treating team had it right. A short time later, our member wrote us the following email:
Thank you very much to the doctors at Johns Hopkins Hospital and MediGuide team in the US and Singapore for assisting me to review my medical reports as well as providing me an invaluable second medical opinion about my heart condition. To my relief, my heart condition is not that worrying based on the review and recommended treatments or follow-up. I will share the review and recommendations provided with my cardiologist in my next scheduled visit in 3 months’ time.
My heartfelt thank you to all of you.
Best regards,
Member Y
MediGuide to host Inaugural Symposium in June 2017.
We are thrilled to announce that we are hosting our first symposium in June, at the AC Hotel – National Harbor in Maryland, USA, fittingly named New Horizons. We are anticipating a wonderful week of presentations and celebrations. MediGuide is honored that the host keynote address will be given by the 47th Vice President of the United States, Joseph R. Biden Jr. We can’t wait!
