Year in Review (2021 Metrics)

MediGuide's medical second opinion (MSO) key performance indicators (KPIs) reflect yet another strong performance for 2021. Our services were well received by members, turnaround time was well below the 10 days we promise, and the vast majority of cases resulted in a different outcome for members.

MSO case categories

While oncology typically accounts for the largest number of cases, last year’s figures show an increase of MSO services for several other medical conditions. This shows that members are becoming increasingly aware that MediGuide’s services are available for any medical condition, from brain tumors and heart disease to recurrent urinary tract infections and foot pain.

World Leading Medical Centers (WLMC)

MediGuide provides the highest level of MSO expertise, with the Harvard Medical School Teaching Hospitals (combined) consistently accounting for our highest number of cases. That said we’ve seen a steady rise in the number of cases evaluated by MySpecialistMD Physician Network and specialist medical centers like IOB in Spain for cancer cases and Orthoca in Belgium for orthopedic cases.

Digital health ecosystem

In the last two years the global health sector experienced major disruptions to the delivery of healthcare services. MediGuide responded to these disruptions providing members with from-home access to vital health and wellness services including:

Telehealth doctor and specialist consultations - medical advice, treatment, and chronic disease management
Preventative health risk screening – routine health and well visits
Behavioral health services – connecting members with board certified psychiatrists

Moving forward

Now more than ever, digital health presents exciting opportunities for healthcare delivery, and with two world-class technology partners, MediGuide's digital health solution is well able to meet the needs of our client partners, insurers, employers, and members. Our system is highly customisable and scalable to fit local healthcare and regulatory requirements, and we set it up at no cost to you or your members.

Moving forward, we are committed to prioritizing health and wellness through an evolving portfolio of integrated services (MSO, digital health, and international concierge services), supported by the world’s finest medical experts and the exceptional case management work carried out by our clinical team.